Guide
Subscription Bundle Troubleshooting
Identify offer, payment, plan-change, or entitlement failure before retrying.
SoundSync
Where to look
| Symptom | Check |
|---|---|
| Cannot check out | Eligible plan, current paid price, product state, and environment |
| Library missing products | Provider confirmation and relevant bundle/product entitlements |
| Change rejected | Preview/confirmation state, current plan, and permissions |
| Unexpected timing | Immediate versus scheduled change and access period |
| Plugin still locked | Product entitlement and package-specific validation/enforcement |
Do not duplicate a charge
Inspect the original operation and safe error code before submitting another payment or plan change. A timeout does not prove no operation occurred. Manual grants and billing setup must follow their distinct permission and confirmation paths.
SoundSync
Resolve the current billing state
Payment recovery
Fixed deadline, method updates, and pending-payment handling.