SoundSync Trust Center
SoundSync Trust Center
Clear answers about the company, Merchant of Record responsibilities, pricing, payments, taxes, customer information, and product access.
Updated 2026-10-19
SoundSync
Checkout and commercial details
| Question | Current support |
|---|---|
| PayPal accepted at checkout? | Yes. PayPal is accepted for one-time purchases. Subscription checkout uses Stripe. |
| Stripe checkout? | Yes. Stripe supports card payments and available wallets; choices depend on the customer and checkout configuration. |
| Supported currencies? | USD only currently. Prices and checkout charges are presented in US dollars. |
| Developer payout schedule? | Developer, affiliate, and collaborator payouts share the 1st and 15th schedule for eligible prior-period earnings after a minimum 14-day hold. Developer payouts use Stripe Connect. |
| Native affiliate programs? | Yes. Product-specific referral attribution and accepted commission agreements, with eligible earnings on the shared 1st and 15th payout schedule after a minimum 14-day hold. |
| Collaborator revenue sharing? | Yes. Allocate agreed product revenue shares to contributors without granting customer-table access. Eligible earnings use the same twice-monthly payout schedule and minimum 14-day hold. |
| Reseller integrations? | Yes. Approved relationships, assigned products, external orders, serial fulfillment, and partner APIs. |
| Product migration supported? | Yes. Migrate your product catalog using public store/product pages or CSV, TSV, XLSX, and JSON exports. Review supported media and delivery files before publishing. |
| Pay-what-you-want pricing? | No. SoundSync does not support pay-what-you-want pricing. Paid checkout offers start at $9.99 after discounts, before tax. |
SoundSync
Payments, pricing, and payouts
Know who sells the product, what you pay, and when you are paid.
Merchant of Record
SoundSync Solutions is the seller for managed checkout.
Pricing
10% of discounted pre-tax revenue, with processing included.
Tax and coverage
SoundSync responsibilities and supported checkout locations.
Refunds and disputes
The 14-day policy, current request path, and financial effects.
Developer payouts
The 1st and 15th schedule, minimum hold, and closeout.
Payment methods
Stripe, PayPal, subscriptions, and USD.
Who operates SoundSync
SoundSync Solutions is registered in Michigan, USA. Our business address is 2632 Crossing Circle #1010, Traverse City, Michigan 49684, USA. Contact support@soundsyncsolutions.biz for support, billing, privacy, or security questions.
SoundSync is built and operated by one developer. A small team does not change who is responsible for managed sales: SoundSync Solutions is the named operator and Merchant of Record.
SoundSync
Policies and customer information
Read the terms, privacy rules, and customer-data policies.
SoundSync
Product access and platform controls
Understand the actual licensing, delivery, and integration boundaries.
Licensing security
HISEScript, HISE C++, JUCE, and custom APIs.
Secure delivery
Downloads tied to customer ownership.
Team and data access
Workspace, product, role, and session scope.
API reliability
Contracts, retries, signatures, and change handling.
Partner and external sales
Approved access and the external-seller boundary.
Architecture
How commerce and licensing records connect.
AI use
Draft assistance, review, and sensitive-information boundaries.
Questions about a specific account or purchase
Contact support@soundsyncsolutions.biz. For a product refund, start with the product developer; support can help arrange the managed-payment request. For security issues, use private reporting rather than posting personal records or credentials.
SoundSync
Partner programs and responsibilities
Plan what moves with your catalog
Product migration is supported for catalog information and supported files. Customer accounts, historical orders/payments, active subscription billing authority, and marketing consent need separate transition arrangements; they are not automatically copied with the catalog. Read the product migration guide for the supported workflow.
Working with partners and contributors
Developer, affiliate, and collaborator payouts follow the 1st and 15th schedule for eligible prior-period earnings after a minimum 14-day hold. Read the payout policy for funding, destinations, and account closure.
SoundSync
Agreement and payout details
Program payouts
Eligible earnings, original-share refunds, and recipient readiness.
Purchases and marketing preferences
Purchases automatically enroll eligible customers in the associated developer's marketing list, without overriding existing unsubscribe or suppression choices. Enrollment is not proof of affirmative consent. The privacy policy explains the processing and the developer's sending responsibilities.
SoundSync
Marketing information and choices
Protect your account with two-factor authentication
Add an authenticator to your SoundSync account and keep single-use recovery codes in a private place. Enabled accounts complete a two-factor challenge at sign-in. Team members use their own accounts and product-scoped permissions rather than sharing the owner login.
SoundSync
Account protection and recovery
Account Security
Enrollment, recovery codes, replacing an authenticator, and getting help.