Guide
Promotions and Offer Rules
Use the current promotion workspace, scheduled deals, codes, imports, rewards, and supported checkout offers.
SoundSync
Offer families are not one identical workflow
| Capability | Current use |
|---|---|
| Scheduled deals | Time-bound product sale presentation and optional campaign draft |
| Promo codes | Code-based eligibility, scope, expiry, and redemption rules |
| Multi-product discount | Select eligible products and configure the checkout-backed offer |
| Buy one, get one | Define qualifying and reward products; review selected/all-product scope |
| Community group buy | Configure the supported target and qualification rules |
| Post-purchase coupon | Issue a reward under the supported workflow and eligibility policy |
| Product / subscription bundles and build-your-own bundles | Separate bundle/offer creation paths; do not assume the five-type workspace creates every bundle model |
The workspace includes more than codes
Filter by active, scheduled, paused, draft, expired, or exhausted state and by source. Campaign offers, imported codes, and issued rewards can require different actions. Inspect the checkout-backing/status before advertising a saved offer as usable checkout.
Promotion types are not freely interchangeable after creation. Duplicate or create the intended type rather than trying to reinterpret existing redemption history.
SoundSync
Prepare an offer
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Select scope
Choose the products and permitted audience; product-scoped team permissions still apply.
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Set the rule
Review dates, usage limit, discount type, target/reward conditions, and any code.
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Check conflicts
Codes must not conflict with existing checkout codes. Automatic-offer stacking requires explicit supported configuration.
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Preview the final price
Check eligible and ineligible carts, discount combinations, and the paid-price floor.
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Publish and monitor
Review redemptions and performance; archive/restore deliberately. Deal-to-campaign creation makes a draft, not an autonomous send.
CSV imports and rewards
Preview coupon imports before applying them. Review product scope, customer targeting, invalid rows, and conflicts. A code without a customer target can be usable by another eligible code holder.
Reward issuance, reservations, retries, and reconciliation have their own activity records. Inspect the specific failure before retrying a reward action.
Paid-price floor
Paid products, subscriptions, and bundles must remain at least $9.99 after discounts, before tax. Free claims follow the redemption model rather than a discounted paid checkout.
Subscription promotions are a distinct offer
Use the dedicated subscription-promotion type for supported standalone, access, or keep-your-products subscriptions. Ordinary promo codes target one-time purchases. The subscription discount applies to the initial payment only; renewals use the regular list price. Final paid offers must still meet the $9.99 floor.
Purchase rewards are coupons, not stored money
The Purchase Reward option within Promo Codes can issue a unique customer-specific coupon shown in the customer's account. Its redemption count and eligible purchase are limited by the offer. It is not a stored-value gift card or a cash balance.
New minimum-spend rules use $9.99. An older higher threshold is preserved as a read-only legacy value. Minimum spend is an offer condition, separate from the minimum final price of each supported paid checkout offer.
Check how offers combine
Review supported stacking, eligible products, scheduled-deal overlap, and checkout mechanics before publication. A campaign drafted from a deal remains a draft. Recovery or reconciliation of an interrupted promotion does not broaden its eligibility or automatically send marketing.