Marketing guide
Email Marketing
Campaigns, contacts, growth flows, reports, sending identity, consent, and usage in one developer workspace.
SoundSync
Find the right workspace
| Tab | Responsibility |
|---|---|
| Home | Subscriber status, send activity, automation queue, and opportunities |
| Campaigns | Draft, preview, test, schedule, send, duplicate, cancel, and report |
| Contacts | Developer-scoped audience, CSV imports, segments, consent, and suppressions |
| Growth Flows | Trigger, sequence, delay, audience eligibility, and flow activity |
| Analytics | Campaign engagement, recipient outcomes, and attribution where collected |
| Settings | Marketing enablement, sender identity, reply-to, and generated compliance footer |
Marketing is not transactional access
A customer can receive a receipt or security message without being an active marketing subscriber. Active, transactional-only, unsubscribed, and suppressed contacts mean different things. Do not infer consent from a purchase, imported row, serial redemption, or marketplace exposure.
Campaigns and growth flows share the monthly allowance: 1,000 marketing emails included, then $1 per started block of 1,000 additional sends. Transactional emails are included separately. See usage documentation for provider-accepted sends, exclusions, and monthly reset rules.
AI helps prepare the message
Draft generation, subject and preview-text ideas, rewrites, and promotion planning are assistance. Review product facts, links, audience, consent, and schedule yourself. AI output does not authorize a send or guarantee revenue.
SoundSync
Detailed guides
Campaigns
From audience selection to recipient reporting.
Contacts and segments
Imports, eligibility, suppression, and unsubscribe.
Growth flows
Triggers, sequences, timing, and rewards.
Settings
Brand identity and sending readiness.
Reports
Accepted sends, provider events, and delayed metrics.
Usage
Included quantities, resets, and billing.
SoundSync
Email marketing dashboard
The email workspace shows campaign totals, draft/scheduled/sent state, audience context, reports, and recent performance from the developer dashboard.
Retry the failed send, not the whole campaign
SoundSync automatically retries eligible failures that happened before provider acceptance, within a bounded retry policy. Retry failed sends handles the remaining safe failures without resending successful recipients.
If a connection fails after the provider may have accepted a message, its outcome needs review. An uncertain-send retry requires a separate confirmation because it can duplicate a message. Provider acceptance is not proof of inbox delivery.
Current email services
Marketing campaigns and growth-flow messages use Elastic Email. Subscription billing and recovery notices use Resend for the supported transactional workflow. Transactional access messages do not consume the marketing-email allowance.
Review permission before sending
Account, purchase, and serial activity can create or associate a contact record. A stored subscriber status or activity record alone does not establish affirmative marketing consent. Check the applicable permission before targeting imported or automatically enrolled contacts; do not assume that account creation or a purchase authorizes promotions. Prior opt-outs and suppressions must remain protected.