Guide
Subscription Bundles
Versioned recurring offers, included products, checkout, and customer plan changes.
Configure the offer as a versioned bundle
A published bundle has its own identity, currency, interval, price, membership mode, trial/grace policy, and included-product snapshot. Review those values together; changing an individual product does not mean every existing subscriber has changed plan.
SoundSync
Choose what each payment provides
| Fulfillment | While subscribed | After cancellation |
|---|---|---|
| Subscription access | Recurring access to the configured selected-products or all-products catalog | Access follows the paid period, grace, and cancellation policy |
| Keep your products | Verified paid invoices grant ownership of the eligible catalog for that payment | Previously earned ownership remains unless that payment is refunded, reversed, or disputed; future unpaid products are not automatically owned |
Ownership requires a paid invoice
Keep-your-products is a recurring purchase model, not a permanent grant merely because checkout or a trial began. A verified paid invoice and its product snapshot establish the ownership earned for that payment. Unpaid trials, failed invoices, and access-only manual grants do not establish paid ownership.
Refunds and disputes reconcile ownership back to the originating payment. Independent purchases remain intact. New products added later do not retroactively rewrite an older invoice snapshot; inspect the current paid catalog and customer library.
SoundSync
Customer plan changes
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Read current access
Identify the current subscription and owned/included products.
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Preview the target
Use the supported change-preview flow to review conflicts, price, proration, and effective timing.
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Confirm deliberately
Confirm the specific preview under the authenticated customer path; do not recalculate an old preview locally.
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Handle scheduled changes
Distinguish immediate changes from next-period changes and use cancel-scheduled-change where supported.
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Inspect provider and access state
Confirm the resulting subscription, library, and product entitlements.
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Manage billing
Use the supported billing portal, cancellation/reactivation, or explicit manual-grant billing setup.
A manual grant is not payment authorization
A customer with manually granted bundle access may need a separate billing setup, preview, and confirmation before recurring payment begins. Do not infer permission to charge from the entitlement existing.
Test conflicts, payment failures, refund effects, and plugin validation on the target bundle. A route existing is not proof of every production edge case.
Check access in the customer's actual package
Billing confirmation, paid-through access, and permanently earned products are distinct. Verify the final HISE/JUCE or custom client against the intended subscription type. A payment record does not prove that every older offline build has already refreshed its entitlement.
Renewal prices and customer control
Monthly and annual plans renew at their regular list price. A subscription promotion discounts the initial payment only. Supported price increases require at least 30 days of advance notice before taking effect; decreases do not require that waiting period. Applicable checkout tax is recalculated for renewals using the configured tax rules.
Customers can update payment details, cancel at the end of the paid period, and reactivate an eligible plan before it expires. Standalone subscriptions and subscription bundles have distinct account actions. Independent plans can coexist when their product access does not conflict; overlapping plan changes are checked before confirmation.
Manually granted access is not permission to start charging a customer. Converting a manual grant to billing requires the supported payment setup, preview, and explicit confirmation.
A fixed payment-recovery window
An unpaid renewal starts a 14-day recovery episode. Reminder opportunities fall on days 0, 5, 10, and 13, subject to eligibility and delivery readiness. Customers can update their payment method from their account. Eligible automatic collection attempts remain subject to provider limits and the current payment state; this is not a promise of a charge attempt every day.
Access at the end of recovery
If payment remains unresolved at the deadline, unpaid recurring access is canceled. An access/lease subscription stops providing access; products already earned under a keep-your-products plan remain owned unless their qualifying payment is reversed. No new permanent products are earned from an unpaid invoice.
A pending or uncertain payment is reconciled before another charge is requested. Retry, cancellation, and a new checkout must not be used to charge the same renewal twice. Plugin enforcement follows the installed package and its online/offline rules, not an instant remote change to every previously distributed binary.
SoundSync
Renewal and recovery guide
Subscription recovery
Payment updates, notices, deadlines, and access effects.
